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Shipping Information

Shipping Information
When you place an order on our site, you should receive an automatic confirming email from our web server with an order number. This is the 5 digit order number at the top, not the "Order XID" at the bottom. Please mark this order number down and please refer to it in any correspondence with us about your order. It will help us to locate the order and help us to serve you better.

The map at the right is provided by UPS and shows the number of business days shipping time from our location in California to other points in the United States once we ship an order. Business days are Monday through Friday except holidays. UPS does not deliver our shipments on Saturdays, Sundays and holidays.


Standard Shipping in the Continental US

Shipping costs are based on the dollar value of the order before adding any shipping costs or taxes. For Standard Shipping in the Continental US, they are as follows:

Shipping Costs

When you choose "Standard Shipping", we will choose between shipping the order by UPS or USPS Mail. We must have a physical address to ship your order Standard Shipping within the Continental US for orders over $20. No PO Boxes for orders over $20.

When your order ships, we email a confirmation with a tracking number. If the tracking number starts with "1Z46754W", it was shipped UPS. If it is all numbers with no letters, it was shipped by Mail.

Free shipping is only available for Standard Shipping in the Continental US.


UPS Ground Shipping in the Continental US

UPS Ground Shipping is a flat $10.95 for all orders in the Continental US. UPS does not deliver to PO Boxes, so we must have physical addresses to ship your order by UPS within the Continental US.


Priority Mail Shipping in the Continental US, Alaska, Hawaii, Puerto Rico and the Virgin Islands
Priority Mail is usually less expensive than UPS Ground for orders weighing less than 2 lbs. and also for slightly larger orders shipping to locations west of the Rockies. Priority Mail is usually faster than UPS Ground and has a time in transit of about 2-3 business days after the order ships from our warehouse, but dates are not guaranteed and are only estimates.

Priority Mail shipping costs are based on the weight of the order and the distance from California. The shopping cart and mini-cart will display this cost if the Priority Mail option is chosen. We do not offer free shipping or reduced shipping costs for orders shipping by Priority Mail.



Shipping to other US territories
All orders to other US territories and Military Post Offices ship Priority Mail for $15.95 and up depending upon the order amount.


Shipping time
We ship from California. Orders received by 8 am Pacific Time (M-F) typically ship same day, and orders received after 8 am Pacific Time the next business day. Orders received after Friday 8 am and on Saturdays and Sundays ship on Monday. Business days are Monday through Friday except holidays. UPS does not deliver on Saturday and Sunday. We will notify you if any product is out of stock. Unless we have made a counting mistake, typically the site will only let you order items which are in stock. Ground service ranges from 1 business day from the date of shipping within Northern California to 5 days from the date of shipping to the East Coast. The UPS map showing shipping time from our location is shown above.

Faster UPS Shipping in the US

Within the US, you can also choose to have your order shipped UPS 3 Day Select, 2 Day Air or Next Day Air. These costs are calculated in real time by UPS depending upon the weight of the order and the distance from California. The shopping cart and mini-cart will display these costs if any of the expedited UPS methods are chosen. They can be very expensive.

Monday through Friday (except holidays) are the only days that count for UPS shipping options. In addition, UPS does not deliver Saturday and Sunday. UPS does not have a guaranteed delivery time except on Next Day Air packages, so packages may be delivered in the evening, even on 2 day and 3 day shipments.

Please make sure to add order processing time to the days in transit time when choosing expedited shipping methods. If an order is received after 8 am Pacific Time, it does not ship until the next day, so for, example, Next Day Air shipments placed after 8 am Pacific Time will still take 2 business days to reach their shipping destination, Second Day Air will take 3 business days and 3 Day Select will take 4 business days. The UPS Services are defined by the days in transit, not total delivery time.




Other details
Each order shipped to a specific location counts as one order. Item quantity discounts, coupon volume discounts and free shipping minimums cannot be met by combining orders going to different shipping locations. If this sounds like a lot of unnecessary legalese, it is because we had someone wanting to send one item to each of two different shipping locations arguing with us that it was all one order and she therefore had met the minimums. This person told us it did not specify otherwise on the site. Now it does.

Orders for which delivery is refused are subject to a 20% re-stocking fee plus any return freight charges that UPS bills to our company. In addition to the re-stocking fee and the UPS return freight charge, orders that are refused that shipped with free shipping will be subject to a $8.75 freight charge.

International Shipping (Outside of the USA)
TartBurners has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from TartBurners. Our third party vendor, International Checkout, will ship to all destinations around the world including APO and FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: International Checkout.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com

PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196


Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Standard Shipping (US 48)

ORDER     SHIPPING
Under $9:    $3.99
$9-$13:       $4.99
$13-$75:       $5.99
Over $75:       FREE

Shipping Costs

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